Shipping Policy
Free shipping across India (No Shipping Charges)
Orders are dispatched within 2 working days

Delivery timelines:
Metro cities: 3–5 days
Other locations: 6–12 days
Delivery is done Monday–Saturday (10 AM – 6 PM)
Delays may occur due to external factors (weather, strikes, etc.)

Order tracking available via “Track My Order” - https://herbalhillsprime.shiprocket.co/

Order Cancellation
Order cancellation is not available once the order is placed

Return & Refund Policy
Return & refund are only applicable in case of product damage

Return/Refund will NOT be accepted if:

- Product is used
- Packaging is damaged or missing
- Seal is broken / Batch number tampered
- Customers must report damaged products within 2 days of delivery

Refund Process
Refunds will be processed after product inspection
Timeline: 6–7 working days

Refund mode:
Original payment method OR
Coupon code (valid for 6 months)

Support
Email: hhwholesale@herbalhills.in
Phone: +91 9071081171 / +91 8657921657

Contact us: https://www.herbalhillsprime.com/pages/contact